Mrs Judy Bailie
In September 2012 we had solar panels installed and in March 2013 we noticed that the inverter had ceased to work. On trying to contact the installation company we found, to our horror, that they had gone into liquidation. Fortunately at that time the warranty for the inverter was still in date and Samil Power supplied a replacement. We spent a considerable amount of time getting an experienced engineer to fit this replacement. We began to get worried plus we felt that our electricity bills were no better with the solar panels than before. We had been led to believe that the bills would be reduced and the feed-in-tariff payments would be excellent!
In July this year in desperation we took out a maintenance package for the solar panels with ESE Services Ltd. at a cost of £19.99 per month. In October we noticed yet again that the inverter had ceased to work. I immediately phoned ESE, spoke to Leighton who organised an engineer to call THAT day. At that time we also realised that the graphene hot water system was not working and subsequently found out that the company who installed this had also gone into liquidation! The electrical engineer explained that we needed a PV Plus optimisation unit and this could be installed within a week along with the new inverter.
Jonathan, electrical engineer for ESE, kindly called the following day and fitted a 16 amp fuse to the water tank and within four hours we had hot water!
At the beginning of November Jonathan fitted the new inverter and PV Plus Optimiser and immediately we began generating. What a relief!
We cannot thank ESE Services Ltd. enough for the way they handled our breakdown. They were extremely friendly, efficient and professional and they explained what was happening all the way through.
We would recommend ESE Services Ltd to anyone. We were more than satisfied with the way they handled the situation and £19.99 per month is a small price to pay for peace of mind!
Mrs H Denholm
When my inverter broke down the situation was dealt with very quickly, courteously and efficiently. I was kept informed every step of the way as to what was happening and have since had follow up calls to check all was well. The staff at ESE really go the extra mile cheerfully and kindly and I certainly will be renewing my solar system maintenance package with ESE. I have no hesitation in highly recommending this company and the wonderful staff.
Mrs H Denholm