Ese Services are committed to making a difference within the renewable energy industry, this includes the commitment
to listen to our customer and act on any feedback we receive.

 

If you are unhappy with any aspect of our service please let us know.

When things go wrong we want to know so that we can use the information to put things right.

 

ESE’s customer complaints procedure helps ensure that:

 

• Customer complaints are dealt with promptly, efficiently and courteously

• Customer complaints are treated confidentially and fairly

• Customers are kept informed of the progress and outcome of their complaint

 

 

Complaints may be made:

 

In Writing by sending your complaint to:

ESE Services Ltd, Business First,  Unit 5 Sprint Way. Liverpool L24 9AB

By using the attached contact form below.

 

 

Complaints will be acknowledged within 5 working days.  If a full response cannot be given straightaway then a response will be given within 10 working days, although complex issues may take longer.  Where we are not able to respond to the issue within 10 working days we will keep the customer informed of the progress.

 

Complaints Procedure

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A Nationwide network of Solar PV

specialists offering industry-leading

maintenance and servicing

Unit 5 Sprint way,

Liverpool, Merseyside. L24 9AB

LEGAL

*All calls are recorded for training and quality purposes.

THE MARK OF RENEWABLE ENERGY

0151 665 0560*

© ESE Services Limited 2018. All Rights Reserved.

Company no. 09468098

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