Terms & Conditions
These terms and conditions apply to ESE Group Ltd. Unit 5 Sprint Way Liverpool L24 9AB
This agreement covers the cost of all parts and labour (including VAT) associated with any repairs required to ensure your solar PV system is in working order, there are no limits to the number of call outs you may have during this agreement.
We will carry out an annual inspection of your solar PV system on a yearly basis, we typically conduct your first health check within six months from the start of the agreement
The health check will consist of a visual inspection of all panels and solar inverters to ensure they are fully operational, check generation reading, check all cable connections, voltage and current check, photovoltaic module string test, junction box isolator and distribution board and cable inspection, meter check, labelling and schematic check, energy production analysis, production of a maintenance report which includes the roof condition alert report. Annual health check visits will be carried out on an agreed date during normal working hours. Breakdown calls will be treated as a priority over service calls.
We aim to provide you with quality service that fits your requirements. If for any reason, you are not available for the agreed appointment time you should contact us at the earliest convenience to arrange an alternative appointment. Failure to provide ESE Group with 24 hours cancellation notice could incur a callout charge. For new maintenance agreements, cover will start once we accept your application, subject to the successful processing of payment or Direct debit creation, any repairs that are required during the period before payment is received may be subject to a call out fee. If your payments are in arrears at any stage your maintenance agreement will be void and subject to call out fees and costs of repairs
Payment must be paid by monthly direct debit. Unless the annual subscription has been paid in advance.
ESE Group Limited will contact all customers to discuss your renewal on or around your subscription period end date and will continue to be subject to the original discount.
ESE Group Ltd maintenance agreement is a rolling agreement and you have the right to cancel this by giving 30 days’ notice. If you wish to cancel please send your cancellation notice via email to the Operations Manager at firstname.lastname@example.org or in writing to Unit 5. Sprint Way. Liverpool. L24 9AB. This agreement only covers all the components that make up your solar PV system, this agreement does not cover existing roof repairs or damage to the property from the previous contractor.
If it is required to replace any parts to maintain your solar PV system we retain the right to do so using parts from a similar specification system. Should we replace your inverter due to a fault that cannot be repaired, We will use an inverter of identical specification as many of the inverters used over 3 years are no longer in production.
If a third party attempts to do any electrical work or general maintenance on your property that comprises of or affects your solar PV system this will not be covered and this may result in a call out charge and labour costs to complete any corrective work. Any alterations, additions or upgrades made to your solar PV system by a 3rd party company, not authorised by ESE Group, will nullify your maintenance contract and current call out and all labour charges will apply. As part of our maintenance service we reserve the right to contact you every quarter to take your generation meter readings to ensure you are getting the maximum from your solar PV system following any repairs that have taken place. Upon a fault occurring and an engineer visits your property if solar panels are faulty or the inverter or micro inverters we will take ownership and liaise directly with the manufacturer where they are deemed under warranty and you must provide receipt and proof of purchase for us to do that, to arrange the products to be replaced and we will re install. If the junction box isolator, distribution board or wiring is faulty it will be replaced immediately. Under the terms of our maintenance agreement all engineer call outs are free of charge, this is
covered under your maintenance agreement. Systems installed under a rent a roof scheme or provided by a landlord are usually covered under a maintenance scheme provided by the owner of the system, it is your responsibility to check that you are not already covered before entering a maintenance agreement with ESE Group limited. No refunds will be given should it later be found to be covered by a 3rd party.
We may assign or transfer all or any part of our rights to a subcontractor and obligations to this agreement without your consent. if they hold MCS accreditation's and are regulated under the electrical standards governing bodies. ESE Group Ltd will notify customers of any changes in writing with 28 days notice and your right to cancel will apply. We reserve the rights to amend the terms and conditions of your solar PV system maintenance agreement at anytime. Any changes that are made to the terms and conditions will be updated on the ESE website at www.eseservices.co.uk/terms. The latest terms on www.eseservices.co.uk/terms invalidates any previous terms and conditions. You have the right to cancel this maintenance agreement at anytime with 30 days written notice via email or post to Operations manager. Unit 5 Sprint Way, Liverpool. L24 9AB. Any delay on our part enforcing any term and condition right or remedy in respect of this agreement will not be deemed to be a waiver of any such terms or conditions. If both parties agree to cancel the agreement and you pay by direct debit we will stop the agreement after we have processed your next payment, you will be liable for any outstanding costs relating to any upgrades that have not been settled in full. If scaffolding is required to access the roof additional charges could be made to cover the cost. ESE Group Ltd electrical engineer call out charge is a standard fee of £175 for the first hour and then £70 an hour therefore after, all customers who have a maintenance agreement will not pay for these charges, however if we conduct a repair on your domestic solar PV system and you cancel your direct debit without an agreed cancellation of the maintenance agreement you may be liable for these charges.
As part of this maintenance contract all customers will have telephone support, upon any potential queries or faults occurring the customers must first contact our offices and we will then transfer the customer to a fully qualified electrical engineer to do a telephone diagnostic, this process must be completed before we would arrange an engineer call out. Upon taking the maintenance agreement out all customers must provide us with the following information on their solar PV array system: date of installation, roof type ie: slate/concrete/rosemary/steel construction, size of system ie number of panels, make model number and serial number of inverter, and a current meter reading. ESE Group Ltd does not accept any responsibility for the workmanship or the installation nor are we liable for your generation, from any work carried out from a third party including the original installation company.
ESE Group Ltd maintenance agreement is not an insurance policy or a warranty for your PV system.
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